Support
At Neralogic, we provide responsive, structured support to our clients locally, domestically, and internationally. Whether you need immediate remote assistance, scheduled maintenance, or ongoing managed services, Neralogic is ready to assist.
Routine Support Requests
For routine phone based support during regular business hours, please schedule a call from our calendar link below. We will reach out to you as scheduled.
Support Request Calendar Link: Click here to be redirected
- Please select an appropriate time based on your issue. When unsure, please select a 30 minute meeting.
Managed IT Services Clients
If you are an existing managed services client, please contact us through your designated support channel or submit a ticket through your company’s assigned process.
Support channels include:
- For urgent matters requiring immediate response please call or text to pre-provided number
- For international clients, please call or text via pre-provided WhatsApp contact information
- For non-urgent matters, please email us the designated support email or
- Schedule a routine support request from our calendar link above.
Emergency Support
24/7 emergency support is available for our existing clients. For critical system outages or business-impacting issues.
- Call or text your assigned support number via SMS in the USA or WhatsApp internationally. Please provide a detailed description of your issue in your message.
- Noncritical support request will be addressed during regular business hours.
Critical issues include:
- Server down incidents
- Network outage
- Email disruption
- Security incidents
Remote Support
When directed by Neralogic, click the link below to start a secure remote support session:
Remote Access Portal: Click here to be redirected
You will be prompted to enter your name to download a small support client. Once launched, our technician can securely connect to your system to diagnose and resolve the issue.
- Secure encrypted session
- No permanent software installation required (unless requested)
- Works on Windows and macOS
- Technician-guided connection process